In these general terms and conditions, the following definitions shall apply:
SISERA BVBA, we, us, our or our: SISERA BVBA. based in Antwerp, Mechelen, Graaf van Egmontstraat 11, with company number BE0898706879.
Client, you, your or you(w): The user of any of our Programmes or other services offered by us and/or the visitor to our website(s).
Programme: Any of the Programmes offered by us.
Terms and Conditions: these general terms and conditions.
These Terms and Conditions apply to (the purchase of) a Programme or to your visit to our website. In addition, these Conditions apply to all our other services, deliveries and offers and to agreements you enter into with us.
Deviations from the Terms and Conditions are only valid if we have explicitly agreed so in writing. We do not accept any (general) terms and conditions other than ours.
Should our Terms or any agreement concluded with us contain a provision that is contrary to the law, all other provisions in the Terms remain valid. The provision itself will be replaced by us with a comparable provision that is not in conflict with the law.
We reserve the right to amend these Terms from time to time. You can always find the most recent Terms and Conditions on our website. We therefore advise you to check our website regularly to see whether new Terms and Conditions apply. Incidentally, the Programme you have purchased will remain subject to the Terms and Conditions you accepted when placing your order.
Conclusion of agreement
All our quotes and offers are without obligation and do not bind us. We reserve the right to refuse to enter into an agreement with a (legal) person for reasons of our own.
An agreement between you and us is concluded as soon as
you have fully and truthfully completed all registration fields on our website;
you have agreed to the Terms and Conditions;
you confirm your order via the 'Agree' button; and
we have sent you a confirmation of agreement by e-mail.
Our website indicates how you can pay for your purchase. You pay by the payment method of your choice. If that option is indicated, you may also choose to pay in instalments. Once you have confirmed your order, you undertake to pay us the full purchase price. In doing so, you are - of course - obliged to provide correct and complete payment details. And, if you pay by direct debit, to ensure sufficient balance.
Time payments must be received by us within the specified periods. In case of late payment, we may charge statutory interest and collection costs. Should we not receive an (instalment) payment on time, we may block access to your account immediately.
Delivery and right of withdrawal
When you purchase one of our Programmes, you thereby choose to directly access that Programme and waive your statutory right of withdrawal.
After receipt of your (down)payment, you will receive within minutes a link to access the Programme you purchased through the account you created.
Money back policy
Satisfied customers are important to us. We want you to have the chance to decide for yourself whether the Programme you have purchased offers you what you expect. That is why you can cancel your purchase within 14 days if you are not satisfied. We will then refund your payment. To make use of this scheme, you must meet the following conditions:
Your cancellation request must be submitted to us by email (via email@example.com) within 14 days from the day of purchase;
You must not have streamed more than five videos from the relevant Programme; and
You have purchased the Programme at the regular price, i.e. not at a discount.
If we honour your cancellation request, we will let you know as soon as possible after receiving your request.
Access and use of Programme
We own all intellectual property rights to (the content of) our Programmes and our websites. By purchasing a Programme, you acquire a non-exclusive, personal and non-transferable right to use that Programme.
Therefore, you may not grant anyone other than yourself access to the Programme you have purchased, copy, sell, translate, distribute, display, reproduce, publish, license or otherwise transfer the Programme (or parts thereof). Sharing, selling or in any other way transferring the (login) data that give you access to our Programmes and websites is therefore also not permitted. Merely offering the Programme or (login) data for the websites to others is also prohibited.
Upon violation of the above:
You will owe us an immediately payable contractual penalty of €1,000 per violation. Any act whereby a person other than yourself gains access to the Programme and/or our websites is considered a separate violation. If the violation consists of placing (a link to) (parts of) the Programme on a location accessible to the public, or at least to a large audience, the amount of the contractual penalty is € 10,000 per violation;
we are entitled to claim damages for the losses suffered by us in addition to the aforementioned penalty;
we will block your access to our Programmes and websites. You are not entitled to a refund of the purchase price.
With some regularity, we organise live events on location in which you can participate. You can find more information on our website. In the unlikely event that you need to cancel your participation, you can do so by sending an e-mail to the e-mail address mentioned in the last paragraph of these Terms and Conditions. In case of cancellation more than a week before the event, your registration fee will be refunded. In case of cancellation in the week prior to the event, your paid registration fee will unfortunately not be refunded.
All our programmes, our websites and our other expressions are compiled with the utmost care. However, mistakes, inaccuracies or (typing) errors may occur. We are not liable for these. Nor can we guarantee that the downloads we make available to you are completely virus-free. It is your own responsibility to protect your devices adequately.
What you do with the information you obtain through our Programmes, our websites or our other expressions is entirely up to you: you remain fully responsible for your own actions at all times. We are never liable for the consequences of your interpretation, use or application of our Programmes, our websites or our other expressions.
Our Programmes may contain sections on bookkeeping. All tips and information you receive through such sections never have the same value as advice from a bookkeeper or accountant. So you cannot derive any rights from these either.
Our liability is always limited (1) to compensation for direct damage and (2) to the amount you paid us for the purchase of the Programme. We are never liable for indirect damage, such as consequential damage, lost profit, missed savings, reduced goodwill or damage due to business interruption.
The above limitations of liability do not apply if we have caused the damage by intent or deliberate recklessness.
Termination of our services
We always have the right to terminate our services with immediate effect if you fail to comply with your contractual obligations under these general terms and conditions or any applicable agreement.
We make every effort to process your personal data in accordance with the AVG (the "General Data Protection Regulation"). You will find our privacy statement on our website. There you can read exactly what we do with your data, what security measures we have taken and what your rights are with regard to your personal data.
Applicable law, competent court
Should there be a dispute that we cannot resolve by mutual agreement, it will be submitted to the competent court in Ghent. However, if you are a natural person not acting in the exercise of a profession or business, you may, within one month after we have invoked this provision in writing, choose to submit the dispute to the court with jurisdiction according to the law.
You can submit your questions, complaints or comments to us via e-mail (firstname.lastname@example.org). We will respond to your e-mail as soon as possible.