We value your privacy and therefore like to be transparent about what data we collect about you. This privacy policy is designed to help you understand the data we collect, why we collect it and what we do with it. Your privacy is important and we hope you will take the time to read our policy carefully.

Who is responsible for this privacy policy?

We, SISERA, are responsible for this privacy policy. We are a BVBA, with registered office at Graaf van Egmontstraat 11, 2800 Mechelen, with company number BE0898706879.

What data do we collect from you and why?


When you surf to our website, we store certain data about you in statistics (Google Analytics). That data includes browser type, location data (IP address), the operating system you use and the domain name of the website that sent you to our website. We use these statistics to analyse the browsing behaviour of our visitors and, on that basis, optimise our website for our users. The statistics are completely anonymous, so you have nothing to worry about.

In addition, we also collect certain statistics when you read our newsletter. More specifically, this involves information about browser type, unique identifier and the number of times a link in our newsletter is clicked. We use this data to improve our newsletter or correctly analyse any problems.

Contact information

If you fill in the contact form on our website, we keep a record of the data you enter. We securely store your first name, last name, phone number, e-mail address, message, IP address and time of sending. This is necessary to communicate with you in the correct way.

When you download an e-book or file, we store - if you consent - your e-mail address and name. We need this information to send you the downloads. When you request a download, we also kindly ask you if we can send you our newsletter. Rest assured, we do not want to email anyone unsolicited.


When you subscribe to our newsletter, we store your first name and e-mail address. We need this data to be able to send you the newsletter. Your e-mail address is stored securely at Mailchimp. Mailchimp secures your data and is part of a certified EU-U.S. Privacy Shield Framework and thus respects your privacy.

Who do we share your data with?

Only SISERA uses your data. We do not share your personal data with companies, organisations and individuals outside SISERA, except in one of the following circumstances:

We share your personal data with third parties when you have given us permission to do so. When you ask us about products or services from our partners or other trusted companies, we share your data so that they can contact you.
However, in the context of any reorganisation, bankruptcy or transfer of business, data forming part of our business activities may be transferred to third parties
In limited cases, we may also be required to share personal data on the basis of a court order or mandatory legislation.

We apply at least the usual technical and organisational security measures that can reasonably be expected of us to secure your personal data against destruction, loss, alteration, falsification, dissemination or unauthorised access.

Personal data will only be transferred to a partner in a country outside the European Economi

How do we secure your data?

c Area if that country ensures an adequate level of protection for your personal data. Before sharing personal data with a partner in the United States of America, we require a separate processing agreement or certification according to the Privacy Shield Framework (www.privacyshield.gov).

We cannot be held liable for any incorrect or unlawful use of personal data by a third party. In addition, you remain solely responsible for the confidentiality and use of your computer, IP address, login and identification data.

What rights do you have?

As a user, you also have a number of rights relating to your personal data. If you wish to invoke any of these rights, it is best to contact SISERA directly by sending an e-mail to webshop@sisera.be.

Right of access and rectification

You have the right to inspect any personal data we collect from you. You can have any incorrect or incomplete information amended or deleted.

Right of erasure

You have the right to erasure of your data. If you want us to stop storing or using your data, you can delete your data with us.

However, we are not always obliged to erase your data when you request it. We only have to do so in the cases stipulated by law.

Right to restriction of processing

You have the right to restriction of your data. You can therefore ask us to restrict the processing of your data. In this case, we will continue to keep your data but will limit its use.

Right to object to the use of your data

You have the right to object to the use of your data. This means that you can oppose the further use of your data by us. You can only do so if you have valid reasons relating to your specific situation. Moreover, we are not always obliged to comply with such a request.

Right to withdraw consent

You have the right to withdraw your consent at any time if the processing of your data is based on your consent.

Where can I lodge a complaint?

All persons whose personal data we hold have the right to lodge a complaint with the Commission for the Protection of Privacy (Rue du Drukpersstraat 35, 1000 Brussels, commission@privacycommission.be).